Hi, I’m Olivia, a digital assistant with Ocean Tech. What can I help you out with today?

Hi, I've tried reconnecting the thermostat to Wi-Fi, but it doesn’t show up in my app. Also, my bill shows extra charges.

I’m terribly sorry for the inconvenience! Let’s sort out both the thermostat and your billing issues, starting with the thermostat. Could you check if your thermostat's display shows a Wi-Fi symbol?

Show empathy

Multi-intent identification

Clarify ambiguity

Yes, it does.

Brilliant! I see you have the Smart Thermostat 2000. Please hold down the Power button while pressing the Settings button twice to reboot. Let me know if that resolves the issue.

Data dip

Reference knowledge base

Yes, it just appeared on my app! Thanks!

Wonderful. Regarding your billing, there was a duplicate charge, which I've corrected. You’ll receive a credit in 3 to 5 working days, and I'll email you a confirmation.

Detect and correct billing errors

Action: Email

By the way, our new Smart Hub can manage all your devices efficiently from one app. Would you like more information?

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